Frequently Asked Questions
The questions we get asked most, answered. If yours isn't here, write to us — a real person reads every message.
The assistant
What can I do with the bar at the bottom of the screen?
That bar is the assistant. Type, speak or send a photo in your own words, such as “milk and eggs”, “dentist Tuesday at 3” or “what's left to buy?”, and it adds, changes or finds rows in your lists. When it needs one more detail, it asks you. Inside a list, what you type is added to that list straight away; tap the “Ask Moonto” row under the field to send it to the assistant instead. The assistant comes with Premium, after a free trial of 7 days, or less if you use it a lot; typing straight into a list works on every plan.
The assistant did something I didn't want. Can I undo it?
Yes. When a request finishes, the strip above the bar offers Undo, and so does the answer sheet that opens when you tap the strip. Older requests are in the assistant's history, in Settings › Assistant history, or with a long press on the assistant's sparkle icon: open one and tap Undo. Rows you have already deleted yourself are skipped.
Sharing
How do I share a list or a space?
Open the list and tap Share at the top. You can move it to a shared space, so everyone in that space sees it, including people who join later (only the list's owner can do this); invite people to this list only, by name or email; or send an invitation link through any app. To invite someone to a whole space, open the space and tap Invite under Members.
What does the person I invite have to do?
They open the link or the email, sign in to Moonto (or create an account) and tap Continue to join; Cancel declines. Nothing is shared until they accept. An invitation link works once and for 7 days, so send one link per person. Invitations can also be answered later in Settings › Contacts.
What do the other members see and can do?
In a space, members see every list in it; someone invited to one list sees only that list. Every member can add, edit, check off and delete items and rename the list. Only the owner can delete the list or move it to another space. Your groups, the order of your lists, the lists you mute and About me stay yours.
How do I leave a list or a space, or remove someone?
To leave a list someone else owns, choose Leave in its ⋯ menu in My lists. To leave a space, open it and choose Leave space in its menu; if you created lists there, you decide whether they stay shared or come back to Personal. The owner of a list can remove a member from the members row of its Share sheet. Deleting a list you own deletes it for everyone, while deleting a space keeps its lists, still shared with their current members.
When something doesn't sync
I added an item and the other person can't see it.
Check three things. Are you both in the same list, and not a list of your own with the same name? Has the other person accepted the invitation? Do both phones have a connection? Shared lists update live, so once both are online the item shows up within seconds; if it still doesn't, close the app completely and open it again.
Where do checked items go?
A checked item moves to the Checked section at the bottom of its list (Done for tasks), where it stays for the rest of the day; uncheck it to bring it back. Older ones are in the list's history: open the list's settings › Organize › Purchased items, or Completed tasks. From there, « + » adds the item to the list again. An item set to repeat comes back by itself on its next date.
Does Moonto work without a connection?
Yes, on your phone. You can open your lists, add items and check them off with no signal; the changes are sent as soon as you are back online, and the others see them then. The assistant and invitation links need a connection.
Your account
Can I use Moonto without an account?
No. Moonto no longer has a guest account: you sign in with Apple (on iPhone), Google or your email address, and we email you a 6-digit code, no password needed. Your lists are kept with your account, on all your devices. If you used Moonto as a guest before, the new version asks you to create your account, and the lists on your phone come with you.
How do I delete my account?
Open Settings › Your data › Storage and privacy and tap Delete your account at the bottom. You sign in once more to prove it's you, then confirm a second time. Deletion is immediate and permanent: your lists, About me, the assistant's history, your reminders, tokens, webhooks and files are removed.
What happens to the lists I share when I delete my account?
A list you own that other people still use is handed over to another member, not deleted. You are removed from other people's lists, and the items you added there stay. If someone relies on a list you created, tell them before you go.
Free, trial and Premium
What is free?
Your lists are free on every plan, and you can make as many as you like: every kind of list, spaces, sharing, search, export, reminders, the calendar and widgets. Through the integrations (the MCP server for Claude, ChatGPT and others, and the REST API), reading your lists is free on every plan, and so are webhooks; changes made from them are free for your first 200 in total, to try, then come with Premium. Moonto's AI comes with Premium: after the trial (7 days, or less if you use it a lot), the free plan has no assistant, no voice or photo requests, no automatic note titles and no forwarded emails. You can still type rows straight into any list.
How does the free trial work?
Every account gets 7 days of Moonto's AI for free, starting with your first request to the assistant rather than when you sign up. The trial lasts 7 days, or ends sooner if its AI allowance runs out. The line above the bar shows the days left, and Settings shows how much of the allowance you have used. When it ends, the AI stops unless you subscribe to Premium; nothing in your lists changes.
I had Premium and stopped. What happens to my lists?
Nothing is lost or hidden. Premium never limited your lists, so every list, row and shared space stays exactly as it was, and you can keep typing into your lists. Only the AI stops: the assistant, voice and photo requests and forwarded emails. Your AI assistant and the API can still read your lists, but no longer change them once the 200 free changes are used. You can subscribe again whenever you like.
Integrations
Can I connect Moonto to Claude, ChatGPT, a script or another app?
Yes. Reading is free on every plan; changes made through a token (rows added, changed or deleted, lists created) are free for the first 200 in the life of your account, to try, and then need Premium. In Settings › Integrations › Access tokens, create a token: it can read your lists, or also change them if you turn on Allow changes. Use it with the MCP server address shown there (Claude Desktop, Cursor and others) or with the REST API. Webhooks, in the same section, calls your server when a row is added, changed or deleted. Tokens and webhook secrets are shown only once, and asking the assistant itself through the API needs Premium or the trial. Forward emails to Moonto, also in Integrations, gives you a private address (Premium or trial): forward a letter or an invoice and it becomes rows in the right list, or a « Reply to … » task when nothing else fits.
Checkpad
How do I set up a Checkpad, and why doesn't a press arrive?
Checkpad is Moonto's wall button pad: each button adds an item to a shopping list. Open Settings › Checkpad, tap Add a new Checkpad, hold the button on the right side of the pad until it blinks blue, then tap Connect, allow Bluetooth and choose your Wi-Fi network. In the pad's settings, Default list picks the list it adds to and Buttons mapping the item of each button. If a press doesn't arrive, look at Last contact: an old date means the pad can't reach the internet, so run the setup again with your current Wi-Fi.
Still stuck?
Email us at ar@moonto.app and we'll help. Telling us which phone you use and what you were trying to do gets you a faster answer.